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Information

WHAT TO BRING

Cameras are allowed (no video, no flash). Please bring a light jacket for the evenings can be chilly. Drinks purchased in the Lobby Lounge may be brought into the venue; we will assist you in switching from glass to plastic at the entrance of the venue. We accept cash and credit card everywhere at the event, including the box office and beverage sale locations.

WHAT NOT TO BRING

A seat will be provided, so you do not need to bring a chair or blanket. Please do not bring outside food, alcohol, glass containers of any kind (which includes wine glasses) or video cameras.

Children must sit within the same section as their accompanying adult. There is no price difference for children’s tickets and no exceptions to this ticket.

Tickets are available online on our website. The South Coast Winery Box Office Office is only open on the day of the show, 2 hours prior to when the doors open. Our Box Office is located near the front entrance to the venue. For Will Call, please remember to bring a proper photo ID.

Upgrading tickets is an option before the event or at the concert, as long we are not sold out of the ticket you want to upgrade to. There is no "down-grading" of tickets. Prior to the date of the concert, please call the Omega Events Box Office at (949) 360-7800 to upgrade to your tickets. The Day of the concert, please visit the Hyatt Box Office located to the left of the lobby to check on ticket upgrade availability.
You may print out your e-ticket(s) or show them on your mobile device to scan in and exchange for a wristband upon arrival. Please make sure the QR codes print correctly.
This information will be listed on your e-tickets. Doors open at 6:00pm on Friday evening shows and vary during Sunday afternoon shows. Please check the Concerts Page to verify when the doors open.
The hotel reserves the right to search personal bags upon entrance to the concert.

Parking is included with the price of your concert ticket, and will be on hotel grounds

A seat will be provided, so you do not need to bring a chair or blanket. Please do not bring outside alcohol, glass containers of any kind (which includes wine glasses) or video cameras.
Re-entry into the concerts is only allowed with the proper wristband.
We accept the following payment methods at the concert: cash, ATM/Debit cards and credit cards (Visa, Mastercard & American Express).
If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.

Yes, ATMs are located on-site. 

Yes, to have a full service meal before the concert, you may dine at the Vinyard Rose Restaurant located on the South Coast Winery Property, to enjoy a pre-concert dinner, reservations are highly recommended. To dine during the Concert, you may visit any of our 4 food trucks which offer a variety of foods!  We will also have 2 full-service bars in the venue. 

Yes, there will be restrooms located on-site. Wheelchair-accessible restrooms are located on-premises. 

First-aid will be provided if needed.
The Lost & Found is located at the Hotel Front Desk. The manager on duty will be able to assist with lost items.
For all media questions and requests please email press@omegaevents.com.
The concerts are Rain or Shine, artists and times are subject to change without notice, no refunds..
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