Is there a children's ticket policy?
Children must sit within the same section as their accompanying adult. There is no price difference for children’s tickets and no exceptions to this ticket.
Where can I purchase tickets?
Tickets are available online on our website. The South Coast Winery Box Office Office is only open on the day of the show, 2 hours prior to when the doors open. Our Box Office is located near the front entrance to the venue. For Will Call, please remember to bring a proper photo ID.
Are upgrades available?
Upgrading tickets is an option before the event or at the concert, as long we are not sold out of the ticket you want to upgrade to. There is no "down-grading" of tickets. Prior to the date of the concert, please call the Omega Events Box Office at (949) 360-7800 to upgrade to your tickets. The Day of the concert, please visit the Hyatt Box Office located to the left of the lobby to check on ticket upgrade availability.
How will I pick up my wristband(s)?
You may print out your e-ticket(s) or show them on your mobile device to scan in and exchange for a wristband upon arrival. Please make sure the QR codes print correctly.
When do the doors open to the venue?
This information will be listed on your e-tickets. Doors open at 6:00pm on Friday evening shows and vary during Sunday afternoon shows. Please check the Concerts Page to verify when the doors open.
Will I be searched upon entry to the venue?
The hotel reserves the right to search personal bags upon entrance to the concert.
Where can I park my car for the concerts?
Parking is included with the price of your concert ticket, and will be on hotel grounds
What should I leave at home?
A seat will be provided, so you do not need to bring a chair or blanket. Please do not bring outside alcohol, glass containers of any kind (which includes wine glasses) or video cameras.
Is re-entry allowed at the concerts?
Re-entry into the concerts is only allowed with the proper wristband.
What forms of payment are accepted at the concerts?
We accept the following payment methods at the concert: cash, ATM/Debit cards and credit cards (Visa, Mastercard & American Express).
Why did you bill me twice?
If your credit card was declined when attempting to place an order, it may appear on your bank statement as a pending transaction. Some banks and credit card companies place a hold on a pending transaction for a certain period of time (usually 3 to 5 business days) and then release the funds back into your account. If you have any further questions, please contact your bank and/or credit card company.
Are there ATM machines at the event?
Yes, ATMs are located on-site.
Will I be able to buy food and drinks at the event?
Yes, to have a full service meal before the concert, you may dine at the Vinyard Rose Restaurant located on the South Coast Winery Property, to enjoy a pre-concert dinner, reservations are highly recommended. To dine during the Concert, you may visit any of our 4 food trucks which offer a variety of foods! We will also have 2 full-service bars in the venue.
Are there restrooms at the venue?
Yes, there will be restrooms located on-site. Wheelchair-accessible restrooms are located on-premises.
Will there be first-aid on site?
First-aid will be provided if needed.
Is there a Lost & Found?
The Lost & Found is located at the Hotel Front Desk. The manager on duty will be able to assist with lost items.
I'm a member of the media and would like to cover the event.
For all media questions and requests please email press@omegaevents.com. What if it rains?
The concerts are Rain or Shine, artists and times are subject to change without notice, no refunds..
